Return and Refund Policy
Last updated: November 28, 2025
Want to return an item? No problem! At Glam Thalia, we aim to keep every customer satisfied, which is why we offer a convenient and transparent return system. Just follow these simple steps below.
1. Contact us first
If you wish to return a product, please contact us within 14 days of receiving your order. You can email us at [email protected] or call us at +357 96 921 091.
Conditions for Return:
- Change of Mind: If you simply changed your mind, the product must be unused, unopened, and in its original packaging (with protective seals intact). Due to hygiene reasons, we strictly cannot accept returns on makeup or skincare products that have been opened or tested.
- Defective or Wrong Item: If the product is defective, damaged during shipping, or if you received the wrong item, we will fix it immediately.
2. Why do we need photos?
When you email us, please attach clear photos of the product and its packaging. Since we operate online, photos help us understand the issue quickly and verify the condition of the item without you having to ship it back first. This speeds up the return and approval process significantly.
3. The Return Process
Once we receive your request and photos:
- We will review your claim within 1-2 business days.
- If approved, we will email you a Return Form.
- Please fill out the Return Form and place it inside the package along with the items you are returning.
- Do not send any items back to us until you have received this form and confirmation.
4. Return Shipping Costs
To keep things fair, shipping costs are handled as follows:
- Our Error: If the return is due to our mistake (e.g., we sent the wrong product, or the item is defective/damaged), we will cover the return shipping costs.
- Change of Mind: If you are returning an item because you changed your mind or ordered the wrong shade by mistake, we will NOT cover the shipping cost. You are responsible for paying the shipping fees to return the item to us.
5. Refunds
Once we receive the returned package and verify its condition:
- We will process your refund within 14 days.
- The money will be refunded to the original payment method you used (Stripe or SumUp).
- Important: For “change of mind” returns, the original shipping fee you paid to receive the order is non-refundable. The cost you incur to ship the item back to us is never refundable in these cases.
If you have any questions about a product’s suitability before you buy (e.g., regarding ingredients or skin type), please contact our support team. We are happy to help you choose the right product to avoid the need for a return!
- Email: [email protected]
- Phone: +357 96 921 091
- Address: Panepistimiou 1, Aglantzia 2109, Nicosia, Cyprus